We’re making changes to our online login process for the NZDF Savings Scheme’s members.
We have simplified our online login process (email address and password), making it even easier for you to access your account online. This will continue to be supported by multifactor authentication, so you can be assured that your personal information is secure.
We are here to help. If you are experiencing any issues logging in, please call us on 0800 333 787 (9am to 7pm, Monday to Friday on all business days).
How do I access/activate my online account?
Here is what you need to know
The current two-step login process of member number and PIN/password is being replaced with email address and password. New and existing customers will need to go through the one-time activation process to set up their new login details. It only takes a few minutes. Once your account is activated, you will only need your email address and password to log in going forward from 25 November 2020.
To active your online account, please visit www.NZDFSavings.mil.nz, then click login and click the ‘Activate’ link. You’ll be asked to enter the following:
1. Scheme number. Please use the following Scheme numbers:
- Defence Force Superannuation Scheme – 402456
- New Zealand Defence Force KiwiSaver Scheme – 402434
- NZDF FlexiSaver Scheme – 402445
2. Then enter your member number
3. Enter your PIN / password. If you can’t remember your PIN /password, click the ‘I don’t have a PIN’ link and you’ll be asked to confirm your date of birth.
4. You’ll then receive a verification email with a link to set up your new password.
Once you’ve activated your account, you can log in using your email address and the password you created.
I can’t find or remember my member number?
I haven’t received the verification email yet?
I share an email address with other family members, what should we do?
I get an error message saying my email is already in use. What’s happened?
There’s no email address registered to my account, what should I do?
What if I can’t remember or find my PIN / password?
Can I update my old or incorrect email address when I activate?
Yes, you can update this during the activation process.
Click the ‘update my email address’ link when the incorrect email address is shown. You’ll then be able to enter (and re-enter) your correct email address.
We’ll send a verification email to your new email address in order for you to complete activation.
What if I already activated my account but I can’t log in?
If you're experiencing problems logging in, here are a few things to check.
Can I update my email address anytime?
How long does activation take? I need to access my details quickly.
Do I need to activate my account on the NZDF Savings Schemes App as well?
It depends on what you do first.
If you’ve already activated your account, you don’t need to do activate again when using the App. Just log in using your email address and the password you created during activation.
If you haven’t activated your online account before opening the App, you’ll be required to activate before you can access your account.
Just follow these steps:
Once you’ve activated your account, you can log in using your email address and the password you created during activation.
When logging in to the App for the first time after activating, you will be prompted to set up a new 4-digit PIN. This can be the same 4-digit PIN you are already using.
I can’t log in to the App, what should I do?
Make sure you have the most recent version installed on your mobile devise. If not, update your app via Google Play store (Android) or the Apple iTunes App store (iOS) before trying to log in again.
If you’re still having problems, please give us a call on 0800 333 787 Monday to Friday 9am to 7pm.
Can I use my existing 4-digit pin to access the App?
Yes, if you want to continue using your existing 4-digit PIN you can.
When logging in to the App for the first time after activating, you’ll be prompted to set up a 4-digit PIN. This can be the same 4-digit PIN you are already using.
Can I set up Face ID on the mobile app?