We’ve made it easier to log in to your account

We’re making changes to our online login process for the NZDF Savings Scheme’s members.

We have simplified our online login process (email address and password), making it even easier for you to access your account online. This will continue to be supported by multifactor authentication, so you can be assured that your personal information is secure.

We are here to help. If you are experiencing any issues logging in, please call us on 0800 333 787 (9am to 7pm, Monday to Friday on all business days). 

  • The current two-step login process of member number and PIN/password is being replaced with email address and password. New and existing customers will need to go through the one-time activation process to set up their new login details. It only takes a few minutes. Once your account is activated, you will only need your email address and password to log in going forward from 25 November 2020.

    To active your online account, please visit www.NZDFSavings.mil.nz, then click login and click the ‘Activate’ link. You’ll be asked to enter the following:

    1.       Scheme number. Please use the following Scheme numbers:

                   - Defence Force Superannuation Scheme – 402456

                   - New Zealand Defence Force KiwiSaver Scheme – 402434

                   - NZDF FlexiSaver Scheme – 402445

    2.       Then enter your member number

    3.       Enter your PIN / password. If you can’t remember your PIN /password, click the ‘I don’t have a PIN’ link and you’ll be asked to confirm your date of birth.

    4.       You’ll then receive a verification email with a link to set up your new password.

    Once you’ve activated your account, you can log in using your email address and the password you created.

  • If you are a member of NZDF then please use your service number. Otherwise your member number can be found on your welcome email or letter and your annual statement/report. If you don’t have any of these, please call the Helpline on 0800 333 787.
  • The verification email may take a couple of minutes to arrive, so please check your inbox again in 5 minutes. Make sure to check your spam/junk folder as well. Still can’t see it? Give us a call on 0800 333 787. 
  • If you share an email address with others, you’ll no longer be able to register using separate accounts under the one email. One or a number of you will need to activate your account using a separate email address(es). 
  • If you share an email address with another family member, you will no longer be able to register two separate accounts under the one email. One of you will need to activate your account using a separate email address. You are able to update your email address during the activation process by clicking the ‘update my email address’ link. 
  • You’ll be able to add your email address to your account during the activation process. Simply click the ‘update my email address’ link, enter your email address and we will send you a verification email with a link to set up your new password. 
  • When you’re asked to enter your PIN / password, simply click the ‘I don’t have a PIN’ link. You’ll then be asked to confirm your date of birth, and can progress through the activation process this way.
  • Yes, you can update this during the activation process.

    Click the ‘update my email address’ link when the incorrect email address is shown. You’ll then be able to enter (and re-enter) your correct email address. 

    We’ll send a verification email to your new email address in order for you to complete activation.

  • If you're experiencing problems logging in, here are a few things to check.

    • Check you aren’t trying to activate your account again. You only need to activate once, after that you should only be entering your email address and password at the bottom of the screen.
    • Have you entered the correct email address and password? This needs to be the email address and password you used when you activated your online account.
    • If your account has been locked, please give us a call on 0800 333 787 (Monday to Friday 9am to 7pm).
    • If your multifactor authentication code has expired, you need to request a new code.
  • Yes, once you’ve logged in, you can update your email address via your ‘Personal Details’ page. 
  • It only takes a few minutes to go through the activation process.  

Mobile app

  • It depends on what you do first.

    If you’ve already activated your account, you don’t need to do activate again when using the App. Just log in using your email address and the password you created during activation.

    If you haven’t activated your online account before opening the App, you’ll be required to activate before you can access your account.

    Just follow these steps:

    1. Click ‘Activate’
    2. Enter your member number. These were provided in the welcome email/letter we sent when you joined.
    3. Enter your PIN/ password. If you don’t remember or can’t find your PIN / password, click the ‘I don’t have a PIN’ link and you will be asked to confirm your date of birth.
    4. You’ll then receive a verification email with a link to set up your new password.

    Once you’ve activated your account, you can log in using your email address and the password you created during activation.

    When logging in to the App for the first time after activating, you will be prompted to set up a new 4-digit PIN. This can be the same 4-digit PIN you are already using. 

  • Make sure you have the most recent version installed on your mobile devise. If not, update your app via Google Play store (Android) or the Apple iTunes App store (iOS) before trying to log in again.

    If you’re still having problems, please give us a call on 0800 333 787 Monday to Friday 9am to 7pm. 

  • Yes, if you want to continue using your existing 4-digit PIN you can.

    When logging in to the App for the first time after activating, you’ll be prompted to set up a 4-digit PIN. This can be the same 4-digit PIN you are already using. 

  • Yes, when logging in to the App for the first time after activating, you’ll be prompted to set up a 4-digit PIN. Once you choose a 4-digit PIN, you’ll be prompted to set up Face ID.